Privacy Policy

1. Information We Collect

Information you give us when you place an order request or contact us:

• Full name
• Phone number
• Email address
• City and complete delivery address
• The products you selected
• Any notes you add to your order

Information collected automatically:

• Your shopping bag contents, saved in your browser (local storage) for shopping bag persistence.
• Basic technical telemetry (browser type, device type, pages visited) to keep the Website secure and operational.

Note: We do not collect payment card details directly on the Website.

2. How We Use Your Information

We use your information to:

• Record and process your order request, contacting you for verification
• Arrange packaging, courier delivery, and process potential exchanges
• Answer inquiries and provide dedicated concierge support
• Improve the Website, our fabric collections, and customer experience
• Protect the platform against fraudulent activities and technical errors
• Fulfill statutory legal obligations

3. Storage of Your Information

Order requests and customer information are stored securely in a modern serverless cloud database provided by Neon (PostgreSQL). Our web infrastructure runs on serverless web hosts under strict data security protocols.

4. Sharing Your Information

We do not sell your personal information. We share it solely with:

• Courier and delivery partners to ship your parcel
• Hosting and database technology vendors
• Legal authorities when mandatory under applicable Pakistani law

5. Communication

We may contact you via phone, WhatsApp, or email specifically regarding your order requests. Promotional messages are sent only with prior consent, and you may opt out at any time.

6. Cookies and Local Storage

We utilize browser local storage to maintain your active shopping bag session across page loads. You may clear this data anytime through your browser preferences.

7. Data Security

We apply technical and organizational safeguards to ensure your information is encrypted in transit and securely processed on our servers.

8. Data Retention

We retain customer order records for as long as necessary to fulfill orders, address warranty inquiries, and comply with legal requirements.

9. Your Choices and Rights

You may contact us anytime to inquire about stored personal information, request corrections, or ask for account data deletion.

10. Third-Party Links

Our site contains external links to channels such as WhatsApp, Instagram, and Facebook. We encourage reviewing third-party privacy statements upon visiting external platforms.

11. Children

The Website is not designed for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Revisions will be published on this page with an updated modification date.

13. Contact Us

For any questions or privacy inquiries, please contact our privacy officer: